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Customer Care

Product Warranty and Registration

Our goal is to provide the highest quality product we can, that will provide you with the most comfortable and healthy night's sleep.

This promise is backed by our 90 Day Serta Comfort Assurance.

We also recommend you take a few minutes to register your Serta Warranty with us when you purchase your Serta product to ensure we have your purchase details on record. CLICK HERE to register your Warranty now.

Warranty Claim

Because we strongly believe in the quality, design and craftsmanship of our products, Serta products carry a warranty against manufacturing defects in workmanship and materials.
 
If you observe a product defect, please contact the Serta dealer from which you purchased the product.

If the dealer cannot be reached, please contact Serta Customer Support at
P 1800 633 358
F 1800 777 236
between the hours of 9:00 a.m. to 5:00 p.m. AEST.

Alternatively you can log your claim HERE.

You must, within the duration of the warranty, ensure all labelling remains on your mattress and/or base, retain your proof of purchase/store receipt (including date of purchase) and be the original consumer purchaser.

If it is found that the product is defective in workmanship or materials, your Serta mattress and/or base will be repaired or replaced (at our discretion), as detailed in the Serta Warranty Brochure.

Love it or Exchange it

The Serta 90 Day Comfort Assurance Warranty is available on all Serta mattresses.

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